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FAQ

  • Q Why does the "Auto Discovery"/Search Distribution function of the App fail to add devices?

    A
    Wi-Fi devices: Only Wi-Fi devices that support Lightning distribution network and have HomeKit function can search and configure the network successfully, and the App positioning permission needs to be enabled, and the mobile phone needs to be connected to Wi-Fi;
    Wired device: The mobile phone and the device need to be under the same router;
    Bluetooth device: Bluetooth and App positioning permissions need to be turned on (Wi-Fi & Bluetooth dual-mode devices can be searched through Bluetooth, so the mobile phone needs to turn on Bluetooth);
    Zigbee sub-device: If there is a gateway device in the current home, and there are multiple gateway devices, you need to manually select the Zigbee gateway to which the sub-device belongs.
  • Q What devices are supported in Autodiscover mode?

    A
    Wi-Fi devices: Only Wi-Fi devices that support Lightning distribution network and have HomeKit function can search and configure the network successfully, and the App positioning permission needs to be enabled, and the mobile phone needs to be connected to Wi-Fi;
    Wired device: The mobile phone and the device need to be under the same router;
    Bluetooth device: Bluetooth and App positioning permissions need to be turned on (Wi-Fi & Bluetooth dual-mode devices can be searched through Bluetooth, so the mobile phone needs to turn on Bluetooth);
    Zigbee sub-device: If there is a gateway device in the current home, and there are multiple gateway devices, you need to manually select the Zigbee gateway to which the sub-device belongs.
  • Q How can a Wi-Fi and Bluetooth dual mode module be controlled using only Bluetooth?

    A
    Make sure that your mobile phone has turned on the Bluetooth switch, and you need to use the Bluetooth network configuration method to re-configure your device to the network (the mobile phone needs to be connected to WiFi during the network configuration process, the cloud needs to verify the device, and only needs to be connected to the Internet when pairing for the first time);
    Power off the router used for network distribution (if the mobile phone hotspot is used, turn off the mobile phone hotspot), turn off the Wi-Fi switch of the mobile phone, only turn on the 4G and Bluetooth switches, and wait for about 3-5 minutes;
    After 3-5 minutes, the dual-mode device will automatically switch to the Bluetooth control mode because it is disconnected from the external network. At this time, you will still be able to control the Wi-Fi and Bluetooth dual-mode device through your phone's Bluetooth.
  • Q What is the difference between dual mode and dual frequency?

    A
    Dual-mode devices: devices that support two protocols at the same time, such as Wi-Fi & Bluetooth LE dual-mode, Zigbee & Wi-Fi dual-mode
    Dual-band devices: devices that can support different frequency bands at the same time, such as devices that support both Wi-Fi 4 2.4GHz and Wi-Fi 4 5GHz
  • Q How to configure a dual-band router?

    A If you are using a dual-band router, log in to the router's settings background, change the SSID of the two frequency bands, and separate the 2.4Ghz network from the 5Ghz network; or follow the app's instructions to adjust the device to hotspot mode (compatibility mode) , in this mode the device will automatically find a 2.4Ghz network for network configuration.
  • Q What does Transmeiot smart light switch do?

    A

     

    Transmeiot Smart Light Switch  replace existing light switches.

    Step 1: Install Transmeiot Smart Light Switch 

    Step 2: Link Transmeiot Smart Light Switch to your home wireless network through the Tuya APP/Smart life APP in your smartphone

    Step 3: You can turn off and turn on  Transmeiot Smart Light Switch remotely through your mobile phone, or turn the switch off and on through the voice assistant.

    Step 4: Your bulbs don't need to be smart lights, they just need to be connected to a line controlled by Transmeiot Smart Light Switch .

    Step 5: Create a timing, create a scene mode through Transmeiot Smart Light Switch 

  • Q Will the human sensor detect the pet's movement often trigger it by mistake?

    A If you don't want to be triggered by pets, you can install the human sensor in a higher place with the detection range, or stick it upside down on the floor of the table, so that the sensor will not be triggered when the pet moves on the ground. (Please refer to the manual for the specific installation method).
  • Q Where should the human sensor be installed and how to install it?

    A 1. Install it in areas where people need to be detected, such as the living room or bedroom (please refer to the detection distance of the human sensor in the manual when installing);
    2. It can be placed on the surface of a coffee table, shoe cabinet, desk, etc., but it must be close to the edge (recommended installation height is 1.2m~2.4m); 3. Do not place it on a metal surface, and do not place obstructions in front of the human sensor.

  • Q Is the system of Transmei Smart Home stable? If the network is disconnected, ask Can it still be used normally?

    A  Dear, you can use it. Transmei smart home system uses Tuya /Smartlife APPwhich use ZigBee WiFi and Bluetooth technology to realize self-organizing local area network based on whole-house network coverage.  it is safer, more stable, has lower latency, lower power consumption, and can be connected and connected. Expanding more smart terminals, the industry widely believes that ZigBee technology is more suitable for smart homes.Transmei Smart Home System products can be operated manually even when they are offline, which is exactly the same as the operation of traditional equipment, except that it cannot be controlled by voice or APP.
  • Q Can central air conditioners and air duct machines realize intelligent control?

    A  yes, we have mature solutions for most central air conditioners and duct machines on the market to achieve intelligent control, and other brands of hanging air conditioners can be intelligent when combined with Transmei air conditioner partners. In addition, we can also achieve voice control for other brand TV sets.
  • Q Is it possible to complete the hydropower project or the hard-covered house?

    A The water and electricity is completed, the hard-covered house and the old house can also be easily upgraded to the smart home without changing the line. For example, if you want to achieve lighting control without a reserved zero line, you can use the Transmei single-fire version of the smart switch to achieve smart control. Even if there is no reserved power cord, the intelligent electric curtain can be replaced by Transmei lithium battery version of the motor. It only needs to be charged for 3 hours and can be used for 4-5 months.

  • Q Will the wiring hole be short-circuited if it is connected incorrectly?

    A
    Will the wiring hole be short-circuited if it is connected incorrectly?
    ①neutral wire and live wire version: If the load and the neutral wire are reversed, the power-on indicator light may work normally, but when the relay is turned on, the switch will burn out. In other cases of wrong connection, the wall switch may not work. Please strictly follow the wiring instructions for wiring, or ask a professional electrician for installation! ②Single live wire version: If the load wire of the lamp is mistakenly connected to the L hole and the live wire is mistakenly connected to L1/L2, there will be no short circuit, but it may cause the switch to fail to respond. It can be used after the correct connection is restored. Please strictly follow the wiring instructions for wiring, or ask a professional electrician for installation!
  • Q How to distinguish live wire and load wire?

    A
    How to distinguish live wire and load wire?
    The live wire is generally red, the neutral wire is generally black or blue, and the lamp load wire is generally green or yellow. It is recommended that a professional electrician use professional tools such as electric pens to test before installing.
  • Q Which lamps or appliances are not supported by the smart wall switch (single live wire non-dimming)?

    A
    Which lamps or appliances are not supported by the smart wall switch (single live wire non-dimmIncluding but not limited to smart lights, color changing lights, gradient lights, remote controls, and lights with lights. At the same time, high-power appliances such as Yuba are not supported.
  • Q Do I need an Alexa device in the home to control the outlet while we're away?

    A Not exactly.when you are away,1. you can control smart device by smart phone.2. you can share the smart life app account to your family,then they can control the device by smart phone 3. Timing or setting start conditions can automatically control the equipment  4. use the google assistant ,alexa to control smart device. 5.Some devices can be independently controlled by themselves, such as switches, etc.
  • Q How many devices can i add to Smart IR remoto?

    A No limited,Only need to confirm that the device is controlled by infrared and not rolling code.Dedicated code.
  • Q Can i use camera with sd card but no wifi?

    A Yes, you can,the step you need to do is:
    1. Insert SD card. 2.Follow the instructions to connect the camera to the network. 3.Set save location to SD card. 4.View the video stored in the SD card through the mobile phone, or take out the SD card and use the computer to watch the video.
  • Q Once you set up the device on a 2.4ghz network, can you switch your ios device back to 5ghz or must you keep the controlling device on the 2.4ghz net?

    A After set up the device on a 2.4ghz network, you can switch your ios device back to 5ghz .
  • Q After a power outage will they return to their previous state?

    A When a smart device is connected to the network through a smart phone, and after matching with the APP, it will automatically connect to the network without changing the settings in the same network, power off and restart.
  • Q Can you use smart outlets with a phone?

    A Yes,all the smart home products are used via mobile phones.firt,downloade the TUYA/smart life app,add the device to app.After the match is successful, the mobile phone can control the smart device.As long as the smart device always maintains a matching network connection, the mobile phone can also control the device outdoors.If the smart device changes the network, you need to re-match,